The true test of an insurer is our response to a claim.

The Cargo & Freight team at Allianz Global Corporate & Specialty recognises this fundamental truth. We know our clients value our ability to respond quickly and effectively to their urgent requirements. It’s one of the attributes that put us ahead of our competition. And it’s one of the reasons why our clients come back to us, year after year.

The claims process is the key test of our service, and is also our opportunity to show outstanding levels of service. Allianz Global Corporate & Specialty’s aim is to provide an exemplary, sympathetic and prompt service to our clients in a professional and helpful manner.

We possess unmatched experience in handling claims at all levels and in all classes of cargo and freight business, and our market-leading claims teams include lawyers, engineers and industry practitioners.

The international network of Allianz companies and selected local brokers provides a support system for our customers to access, all of which adds up to superior service in the event of a claim. Our long experience of the cargo and freight industry means that we are familiar with all industrial sectors with customers ranging from such diverse sectors as jewellers, toy manufacturing, clothing and footwear suppliers to engineering, electronics and chemicals.

This service is co-ordinated quickly and efficiently from our dedicated Claims Team in London, which features:

• A fast track claims service for claims up to £1,000 which will be settled on minimum documentation.
• Risk management service arising out of claims situations to provide risk improvements and premium savings.
• Claim service levels offering settlement within five working days of receiving the correct documentation.
• Training in understanding the paperwork and procedures involved with handling a marine claim.